Shipping & Returns

 

Returns & Refunds Policy

 

At INPRINT Embroidery, we are committed to providing high-quality embroidered products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our returns policy is outlined below.

 

Returns Eligibility

 

You may return most new, unused, and unopened items within 30 days of delivery for a full refund or exchange. To qualify for a return, items must be:

 

  • In their original condition and packaging

  • Unworn, unwashed, and unused

  • Accompanied by proof of purchase

 

Non-Returnable Items

 

Due to the customised nature of our embroidery services, the following items are not eligible for return or refund unless they are defective or incorrect:

 

  • Custom-embroidered products

  • Personalised or made-to-order items

  • Clearance or sale items

 

Returns Due to Errors or Defects

 

If you receive an incorrect or defective item due to our error, we will cover the return shipping costs. Please contact us within 7 days of receiving your order to arrange a return or replacement.

 

Return Process

 

  1. Contact Us: Email our customer support team at [insert contact email] with your order number, details of the product, and the reason for the return.

  2. Approval & Instructions: Once approved, we will provide return instructions and a shipping label (if applicable).

  3. Shipping the Return: Securely package the item and send it to the address provided.

  4. Processing & Refunds: Once received, we will inspect the item and process your refund or exchange within 5–10 business days.

 

Refund Processing Time

 

Refunds will be issued to the original payment method. Please allow:

 

  • 5–10 business days for transit time (return shipping)

  • 3–5 business days for return processing

  • 5–10 business days for your bank to complete the transaction

 

Shipping Policy

 

We offer nationwide shipping across Australia and international delivery where applicable. Shipping costs and estimated delivery times are calculated at checkout based on the selected shipping method.

 

  • Some products may have shipping restrictions.

  • Shipping costs for returned items (unless due to our error) are the customer’s responsibility.

  • Weight-based shipping rates apply in accordance with our carrier policies.

 

For any return-related enquiries, please contact our support team at [inprint.aus@gmail.com].