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At InPrint Embroidery, we are committed to providing products and services of the highest quality. We strive to ensure your complete satisfaction with every purchase. To maintain professional standards and provide a meticulous refunds and returns policy, please review the following guidelines:

  1. Custom Embroidered Products:
    • Due to the personalised nature of our custom embroidered products, we are unable to accept returns or offer refunds unless there is a manufacturing defect or an error on our part.
    • Prior to production, we will provide you with a digital proof of the design for your approval. It is your responsibility to carefully review the proof for any errors, including spelling mistakes or design discrepancies.
    • Once you have approved the design and production has begun, changes cannot be made, and refunds or returns cannot be processed unless there is a manufacturing defect or an error on our part.
  2. Non-Customised Products:
    • For non-customised products, such as blank apparel or accessories, we offer a 30-day return policy from the date of purchase.
    • To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Proof of purchase is required.
    • Returns will be subject to a restocking fee of $5 to cover handling and administrative costs.
  3. Digitising Services:
    • Our digitising services involve converting artwork or designs into embroidery machine-readable formats.
    • Once the digitising process has begun, refunds cannot be provided.
    • We strive to provide accurate digitised designs based on the artwork provided by the customer. However, slight variations may occur due to the nature of the digitising process. These variations do not qualify for a refund.
  4. Manufacturing Defects or Errors:
    • In the event that there is a manufacturing defect or an error on our part, we will gladly replace or refund the product.
    • Please notify us within 7 days of receiving the product and provide detailed information and supporting evidence.
    • We reserve the right to assess the situation and request the return of the defective product for evaluation before processing a refund or replacement.
  5. Refund Processing:
    • Refunds will be issued using the same method of payment used for the original purchase.
    • Please allow for 7-14 business days the refund to be processed and reflected in your account.

If you have any questions or require further assistance regarding refunds or returns, please contact our customer service team. We are here to help and ensure your satisfaction with our products and services.