FAQ
Frequently Asked Questions (FAQ)
What is INPRINT?
INPRINT is a premium embroidery and wholesale workwear supplier based in St Marys, Australia. We specialise in high-quality embroidery services for workwear, uniforms, healthcare, hospitality, and headwear. Our focus is on delivering exceptional craftsmanship with a streamlined ordering process.
What is embroidery?
Embroidery is the process of stitching a design onto fabric using thread. It is a durable and professional method of branding garments, ensuring longevity and a high-quality finish compared to printed designs.
What is a setup fee?
A setup fee covers the time and effort required to prepare your logo for embroidery. This includes digitising the design, making necessary adjustments, and running a sample to ensure the best quality embroidery.
What is digitising?
Digitising is the process of converting your logo or design into a stitch format that embroidery machines can read. This process determines the stitch path, density, and colour changes to achieve a high-quality embroidered finish.
How long does the embroidery process take?
Once your order is placed and payment is received, stock is usually available within 3-5 days, depending on supplier availability. During this time, if required, we digitise your logo and provide a sample image for approval. Once stock is received, embroidery typically takes 2-4 days. Including shipping, your order can be delivered within 7-15 working days, subject to courier timelines.
How much does embroidery cost?
Embroidery costs depend on the stitch count in your logo. A basic design (e.g., 3,000 stitches) may take around 6 minutes to embroider, while a complex design (e.g., 10,000 stitches with multiple colours) may take 30 minutes or more. We do not charge a flat rate, as every design is unique. If you are paying for "up to" a certain stitch count, you may be overpaying for stitches you do not require.
How can I estimate my stitch count?
We offer an estimation tool to help you approximate embroidery costs. If you are unsure, we recommend using our base price for a simple logo under 3,000 stitches. Once we receive your logo, we will confirm the exact cost and adjust your invoice accordingly.
What are the setup costs?
For orders of 50 or more pieces, we waive the setup fee for your first design. Setup fees apply for smaller orders and are calculated based on the time required to digitise and sample your design. A minimum charge applies for the first 30 minutes, with additional charges per 15-minute increments. Our team will notify you of any applicable setup fees before proceeding.
Can I request a quote?
Yes! Simply email us at info@inprint.com.au or text an image of your logo to 0434 909 071, along with the estimated quantity. We will provide a price estimate for embroidery.
Do I need to upload my logo for every product?
No. If you require the same logo across multiple garments, simply upload your logo once and adjust the total quantity in your order. We will ensure consistency across all items.
Do you offer embroidery in different sizes or locations on garments?
Yes, we provide embroidery in various sizes and placements beyond the options listed on our website. Email us with your requirements, and our team will assist you in customising your order.
Do you offer bulk discounts?
Yes, bulk discounts apply to most of our products, including embroidery. These discounts are automatically calculated at checkout based on quantity. The minimum quantity for a discount varies by product, ranging from as few as two items to 20 or more. We also match competitor prices for volume orders.
Can I purchase individual items?
Yes, while we primarily offer bulk orders, we also provide individual items for sample purposes or sizing requirements.
Do you offer embroidery on fewer than 10 items?
Yes, we can accommodate small orders. However, a minimum charge equivalent to 10 items applies to cover production costs, regardless of whether you order 1 or 9 items.
For more information, visit our website: www.inprint.com.au